Code of Conduct

1. Unavoidable Disturbance to Neighbours for a Limited Period

   • Inform neighbors in advance in case of repairs or home events.

   • Avoid doing anything that is likely to cause damage, become a nuisance, annoyance, or otherwise interfere with the rights, comfort, or convenience of other occupants.

2. Drying Clothes

   • Do not hang wet clothes on balcony railings, staircase railings, or outside one’s windows.

3. Environment Conservation

   • Keep the environment of Redwoods clean and pollution-free.

   • Conserve water and energy.

4. Garbage Disposal

   • Abide by BBMP garbage disposal and collection rules.

   • Separate Dry, Wet, Reject, and E-waste.

   • No waste should be handed over in plastic bags. Sanitary waste should be wrapped in newspaper.

   • Disposing of waste in common areas will attract penalties.

   • Bins should not be left in the hallways outside the trash collection timings. (Refer to the ‘Waste Management’ section for more details)

5. Graffiti

   • Drawing and scribbling on walls and the interior of the lifts are prohibited. Penalties per each violation depend on the extent of mutilation.

6. Lawn Discipline

   • Discourage children from running or playing on manicured lawns with shoes when banned by signage. Prevent pets from littering such places.

   • Do not pluck flowers from plants on the campus. Defaulters are liable for penalties as defined in Annexure-A.

7. Noise/Sound Control

   • Control any sound or noise from your house if objected to by residents or security staff at any time. If such disturbance is created between 23:00 hours to 06:00 hours, it is liable for penalties as defined in Annexure-A.

   • Handling cases of disturbance in the night by late parties and noise; residents should contact security to take action. The security team will do the following:

     • First step - Security officer gives the first warning with a 10 min compliance deadline.

     • Second step - Security officer gives the final warning with a 10 min compliance deadline.

     • Final step - Call the police.

8. Projections from Apartments

   • Projections such as cloth liners from windows or balconies are banned.

   • No exterior works to the windows or balconies that might alter or affect the external appearance of the building.

   • Potted plants shall not be kept on window sills of any flat or on the parapets of balconies of flats. Potted plants shall be kept only on the balconies inside the grill. Plants that are hung from the ceiling shall be hung in such a way that water overflowing from the pots shall fall on the balconies and not outside the grill.

   • Any violation that disfigures the external walls and its appearance shall attract fines as prescribed in Annexure-A.

   • To know more, please refer to Encroachment guidelines via the link mentioned here[a].

9. Damage due to Lack of Maintenance

   • Residents will be liable to bear the cost of repairs for the neighboring/surrounding flats on actuals, for damages caused directly or due to lack of maintenance of their unit.

   • If any flat’s internal maintenance is causing damage to the outside decor or building facade, the Management Committee will take necessary action to prevent that damage from expanding further.

   • Prolonged seepages can cause structural damage. RRA reserves the right to take punitive actions against the 

10. Smoking, Usage of Drugs, and Alcohol Consumption

    • Smoking, alcohol, and drug consumption are strictly prohibited in all the common areas, as this is a NO SMOKING and a NO ALCOHOL CONSUMPTION complex. Cigarette butts and empty liquor bottles should not be thrown from the apartment/disposed of in the common area, as that could lead to a fire hazard and create inconvenience for other residents. Defaulters are liable for penalties as defined in Annexure-A.

    • The use of drugs is strictly prohibited anywhere within the Redwoods premises, as per the law. Offenders will be liable for immediate eviction from the society, and police and other relevant authorities will be informed of such incidents.

11. Spitting

    • Spitting on walls, floors, and in lifts (even when not chewing paan, gutka, or gum) is strictly prohibited. Defaulters are liable for penalties as defined in Annexure-A.

12. Throwing Articles in Toilets

    • No rubbish should be thrown into Toilets.

    • The cost of clearing any blockage and/or making good any breakage or damage resulting from their misuse shall be charged to the resident of the Unit in which the problem originated. Defaulters are liable for penalties as defined in Annexure-A.

13. Littering & Throwing Articles/Waste

    • Do not throw any waste or objects from your balcony. Report such violations to any RRA representative. Defaulters are liable for penalties as defined in Annexure-A.

    • No littering in Common Areas. 

14. Washing Floors or Balconies

    • Do not wash floors or balcony rails in any way that would cause inconvenience to neighbors.

1. Complaint Redressal

   • Residents are encouraged to use the complaint management system suggested by the association.

   • Residents can file their complaints via the Google Form: https://forms.gle/AXTy8f6gyNrBAC1S6. They can track the status of their complaint by obtaining the complaint number from the Estate Manager and searching for updates here (request access from the estate manager for editing this sheet).

2. Complaints via Official Email Channels

   • In case of disputes, complaints pertaining to maintenance, power and water supply, safety, security, and breakdown of services provided by agencies, lodge a written complaint with the Estate Manager via the medium prescribed by the association. Allow for a reasonable period of time before taking the complaint to the next level.

3. Panel of Ombudsman

   • Any dispute between residents or residents could be resolved by approaching the panel of ombudsmen, an authority constituted by RRA, to resolve such disputes/complaints. The RRA MC shall notify the names of ombudsmen from time to time.

1. Classifieds [for Promotions]

   • The objective of this group is to build a medium for businesses (internal and external) to reach out to residents for promotions directly.

   • Emails sent in this group can be classified automatically by Gmail, so that WhatsApp or frequent modes of communication are not affected.

   • All Redwood Residents are members of this group initially. Only members (Redwood Residents) can send promotions to the other members.

   • Any resident can opt out at any time using the default link sent at the end of each email.

2. Forum [for Discussions]

   • The objective of this group is to discuss broader topics that affect all residents. Ads for other residents are not allowed on this group.

   • Residents can discuss any major incident or seek any group opinion needed on complicated topics related to the SJR Redwoods society. Residents are invited to share different opinions and have detailed discussions.

   • Emails sent in this group can be classified automatically by Gmail, so that WhatsApp or frequent modes of communication are not affected.

   • All Redwood Residents are members of this group initially. Only members (Redwood Residents) can send messages on the forum. Residents can directly email your discussion/opinion to the above-mentioned email address.

   • This group is for society-related discussions only. Any resident can opt out at any time using the default link sent at the end of each email.

3. RRA MC [Raising Issues to RRA]

   • The objective of this group is to raise issues to the Management Committee privately and formally.

   • This group provides the one place for recording all management committee-related conversations and email decisions, ensuring one constant email for communicating with changing MC members.

   • Only current management committee members are members of this group, along with the Estate Manager.

   • Anyone (Redwood Residents or outside) can send email messages to the Management Committee and raise their concerns.

   • All current members of the Management committee get the email messages. The suitable representative from the management committee will address the issue accordingly.

   • To send Escalations: Send an email to the Group email address and mark CC to the Official Redwoods email for future reference.

4. Ombudsman [Resident Disputes]

   • Any dispute between residents or residents could be resolved by approaching the panel of ombudsman, an authority constituted by RRA, to resolve such disputes/complaints. The RRA MC shall notify the names of ombudsmen from time to time.

   • The members of this group are the Management committee members and selected senior citizens, non-RRA MC members of SJR redwoods, who will be addressing the disputes independently of RRA Management Committee.

   • Anyone (Redwood Residents or outside) can send messages to the Panel of Ombudsman and escalate their grievances. Emails will be sent to all members of the group.

   • To send Escalations: Send an email on the Group email address and mark CC to the Official Redwoods email for future reference.

Actual email addresses can be given to the residents via the official Code-of-Conduct document separately.

1. Purpose

   • To surveil the misuse of the lift.

   • To assist in various types of incidents that can happen within Redwoods where CCTV recording may help.

   • Help law enforcement agencies in case any criminal activity happens within the premise.

   • CCTV doesn't record voice to protect privacy.

2. Access

   • Access to CCTV is only granted to the estate manager, whose responsibility is to check the proper functioning of cameras and store recorded data safely.

   • All block representatives are authorized to direct the estate manager to give access to CCTV recordings in case a genuine request is made by residents.

3. Guidelines for Residents

   • Do not disturb the camera, change its orientation, or block it. Penalties are applicable in case any tampering is observed.

   • If there is a need for access to CCTV recordings for any incident, contact the block representative, estate manager, or managing committee members in that order.

   • Only request access for a genuine case. This is quite subjective, and thus it’s at the discretion of the above-mentioned RRA MC members to decide the seriousness of the request.

1. Courtesy

   • Be courteous to all employees, staff, and service providers.

2. Employment Screening

   • Do not employ anyone unless they have been security cleared. Do not employ blacklisted individuals – Check with the Facility Manager for details.

   • Blacklisted vendors, contractors, or service staff will not be allowed to enter the premises even if the work has been awarded to the said person or entity. Management is not responsible for the financial loss in such instances.

3. Identity Cards

   • Ensure that domestic helps have a certified ID card as prescribed by RRA. Ensure they update the ID periodically.

   • If a domestic help leaves your service, immediately intimate the Facility Manager and remove them from the system of records.

4. Loitering and Jaywalking

   • Discourage maids, attendants, cleaners, drivers, vendors, and others from loitering on the campus or crowding the security desk.

5. Prohibited Items

   • Instruct domestic helps not to enter Redwoods premises with paan, gutka, or other prohibited material. Security is authorized to confiscate such material and ban entry.

6. Poaching

   • Discourage poaching of domestic help, maids, and drivers within our Redwoods campus.

7. Waste Management

   • Educate househelps to follow waste management procedures as prescribed by RRA from time to time. Inform them of the penalties and violations it could attract.

8. Violence Against Domestic Help

   • Violence against any domestic help (residing within the premise or coming for temporary work) will not be tolerated. Any incident will be either referred to the panel of Ombudsman or reported to the police, depending upon management's discretion.

1. Courtesy

   • Residents should treat vendors/service personnel with due courtesy and respect.

2. Reporting of discourteous behaviour by Vendors

   • Discourteous behavior by vendor personnel must be immediately reported to the Facility Manager or RRA.

3. Monopolies

   • Cooperate with RRA to break monopolies in the interests of healthy competition and better service. At the same time, cooperate with RRA to regulate fragmentation.

   • Any person, agency, or company operating its business within Redwoods premises (partnering with owners, tenants, or management staff) and having detrimental effects on the maintenance, upkeep, and decor of the society and its common area/utilities will be prohibited from operating such a business.

4. Reporting of Shoddy Services

   • Persistent deficiencies in service by regular certified vendors or long-term service providers must be reported to the Facility Manager or the RRA Management committee.

5. Timings

   • Vendors (other than regular milk and newspaper vendors) must be discouraged from entering Redwoods before 06:00 AM and after 10:30 PM unless it is an emergency.

6. Vendor’s ID Card and Gate pass

   • All vendors must carry a gate pass. Security personnel at the block level are authorized to stop those without a valid gate pass. 

   • Regular vendors must be in possession of a photo ID card. Security/RRA is authorized to debar the vendor without a proper ID card or identification.

7. Use of lifts by Daily Vendors

   • Daily vendors (Newspaper and milk boys) should complete distribution by 8:00 AM.

8. Vendors – Ban/Suspension

   • RRA is authorized to temporarily or permanently debar entry/suspend any vendor who doesn’t comply with rules and regulations.

1. Guest for Large Event at Home / Party Hall

   • If a large number of visitors are expected on any particular day, inform the main gate security, the block-level security personnel, and your next-door neighbors in advance.

2. Reporting unauthorized callers/visitors

   • Only residents and authorized employees, vendors, and service providers are allowed on the campus. Report unauthorized visitors immediately to the security personnel.

3. Visitors-education and compliance with rules

   • Residents must ensure that their visitors comply with the relevant code of conduct guidelines. RRA is authorized to take action against the resident (host) and their visitor.

4. Visitors-Record of Entry/Exit

   • Visitors are required to make an entry at the main gate. Residents need to ensure that the entries of their visitors have been made.

5. Visitors Parking

   • Visitors are to use only the visitor’s parking area or the host’s owned parking area.

   • Residents are not authorized to park their vehicles in the visitor's parking area. Violation of this will impose a penalty on the resident (host) and their visitor as prescribed in Annexure-A.

   • Visitors will be provided designated parking badges. These badges must be returned to the security staff upon exit.

6. Visitor – Ban/Suspension

   • The security team is authorized to debar the entry of a visitor in case the visitor doesn’t comply with the rules and regulations prescribed by RRA for security and vehicles.

   • Management has the right to stop any illegal or unauthorized activity occurring within the Redwoods premises. Information about such incidents will be reported to the flat owners (in case they are occupied by tenants) or to the relevant law enforcement authorities.

7. Unauthorized entry

   • Do not encourage visitors, stray vendors, or unidentified individuals to come to your door bypassing security checks.

1. Leashing

   • Pets should be held on a leash when they are taken out of the flat and shall not be left unattended.

2. Pet Vaccination

   • Pets without a valid vaccination certificate will NOT be allowed in Redwoods. Vaccinations should be done periodically as per BBMP guidelines, and copies of vaccination/sterilization certificates are to be provided to RRA if called for. Failure to do so will attract a penalty as described in Annexure A. RRA is authorized to ban such pets from Redwoods and report to concerned civil authorities.

3. Pets – Soiling

   • Poop bags are mandatory. It is the owner’s/attendant’s responsibility to remove the feces from any of these open areas and dispose of it appropriately. Residents must ensure pets DO NOT SOIL areas of heavy traffic and covered areas like lifts, lobby areas, including furniture, children’s play areas, swimming pools, basketball court, common bathrooms, parking lots, driveways, green patches, and amenities provided. If there is any SOILING accident, residents are responsible for cleaning the same.

4. Pets – Disturbance

   • Residents keeping domestic animals/pets shall abide by the municipal by-laws or other regulations, including SPCA (Society for the Prevention of Cruelty to Animals) requirements, and shall also ensure that such pets/animals do not cause any nuisance or disturb the peace and other unit owners’ welfare. Please ensure your pets are not allowed to play in the kids' playing area or in front of the Clubhouse entrance. They should not be allowed to dig the grass. Pet owners are responsible for the damages caused by their pets and will have to take compensatory action and fines (if applicable).

5. Violence against Pets

   • Violence against any pet will not be tolerated. Any incident will be reported to the police and the animal welfare department. Please refer to this guide for more details: Animal-Protection-Law-Summary-by-AWBI.pdf

6. Pets Guidelines issued by AWBI

   • Guidelines issued by the Animal Welfare Board of India are mentioned in the link below. Please adhere to these guidelines: AWBI Guidelines 

1. Driving Rules and Regulations

   • While driving a vehicle inside Redwoods, all traffic signs and directions MUST be followed. These rules shall be binding on all members, their guests, and other visitors.

2. Banned Spaces - Driving

   • Do not drive in banned spaces – Offenders could be penalized as per the fines defined in Annexure-A.

3. Speed Limits

   • Follow the speed limit as displayed in various locations on the premises. If not specified, it must not be more than 10 km/hr.

   • Security personnel are authorized to stop and report defaulters. Defaulters are liable for penalties as prescribed in Annexure-A.

4. Discipline

   • Obey traffic directions from security personnel without exception.

   • If a resident feels aggrieved that he has been dealt with unfairly or rudely by any member of the security staff, the matter should be reported to the Facility Office.

5. Silent Zone

   • The entire Redwoods campus is considered a Silent Zone. Do not honk except in the case of a genuine emergency or to avert any imminent accident.

   • At night, use headlights in the low-beam mode to avoid inconvenience to the residents staying on the lower floors.

6. Parallel Cruising

   • Do not cruise parallel to another vehicle or bicycle. Do not parallel park on the road, as distinguished from angular parking.

7. Parking Lights

   • Use parking lights while stopping in dark areas.

   • Report vehicles that have parking lights on, headlights on, or have unlocked doors to the nearest security personnel (in case the driver is not present), so that they can inform residents to initiate corrective actions.

8. Slowing Down

   • Slow down and stop where necessary for children, the elderly, the infirm, and the disabled.

9. Stopping

   • Residents are discouraged from keeping their vehicles idling in common areas, near the entrance, or near the lobby of their building, waiting for the pick-up of passengers.

10. Violators - Traffic Rules

    • Report traffic violations/violators of any kind to the nearest security personnel.

11. Wrong Parking

    • Do not park in front of entrances or at turns, even if there is no signage to that effect. Please do not park at random or stop the vehicle far away from the curb. Defaulters are liable to pay penalties as applicable in Annexure-A.

1. Blocking of Lifts

   • Do not hold back the lift by blocking the door or in any other manner.

2. Call Buttons and Controls

   • Do not press multiple buttons in lifts nor use the ‘Door Open’ / ‘Door Close’ button except in case of a medical emergency. Those caught tampering with lift’s controls or misusing functions would be fined as per the penalty defined by RRA in Annexure-A.

3. Cleanliness

   • Do not enter the lift hallways with muddy feet or muddy shoes. Flush out excess water from rain-drenched shoes at the entrance to the lift lobby.

   • Do not litter the lift-cars. Offenders would be fined with an amount as per norms defined by RRA in Annexure-A from time to time.

4. Evacuation of Lifts

   • In case of lift failure, never jump out of a lift-car stuck between floors. Wait until the car is drawn to align with the floor. Follow emergency instructions displayed in the lift.

5. Goods Transport in Lifts

   • Do not try to carry oversized goods into the lifts when dimensions exceed the diagonal measure of the lift. Security personnel and designated volunteers are empowered to block wrongful entry and transport.

6. Odor Control

   • Do not carry foul or strongly bad-smelling items in lifts unless they are well wrapped and insulated from the environment.

7. Priority Rule

   • Give priority to the physically challenged, the elderly, and pregnant women in the common areas and while entering or exiting from lifts and stairways.

   • Give priority to residents for using lifts while moving in / out of Redwoods or transporting goods via movers & packers.

8. Scratching and Mutilation

   • Do not write on or scratch lift panels. Offenders would be penalized based on the extent of the damage as assessed by the facility manager.

9. Soiling

   • It is the responsibility of the parents/attendant/owner to clean up the lift or hallway if soiled by children or pets. Failure to do so will invite a penalty as described in Annexure-A.

10. Spitting

    • Do not spit with or without paan, gutka, or chewing gum on the panels or spit on the floor. Penalties as per Annexure-A.

11. Tampering

    • Do not tamper with anything inside or outside the lift cars. Offenders would be fined as per RRA rules described in Annexure-A.

1. Children in the Swimming Pool

   • Children who do not know how to swim shall not enter the adults’ area of the pool without adequate and competent adult supervision.

   • Kids below 10 years should wear proper protective gear such as goggles, floating rings/boards, arm floaties, etc. Kids should not be left unattended in the pool area at any cost. RRA will not be responsible for parents' negligence.

2. Dress Codes

   • Abide by all dress codes applicable to the use of sports and games facilities, including the use of swimming caps. Non-abiding residents might be prohibited from using the specific facility, and associated penalties may be levied as prescribed in Annexure-A.

3. Energy Saving

   • All clubhouse room lights, especially the gym and the badminton court lights, are to be switched off when not in use. When a user is the last to leave one of these facilities, he/she should either switch off the lights or draw the attention of the concerned staff to do so.

4. Visitor Regulations

   • Abide by all regulations and guest charges. Cooperate by not entertaining visitors in the use of sports/games facilities during peak hours. Failing to do so will attract a fine as prescribed in Annexure-A.

5. Hiring Commercial Space

   • Hiring of the party hall and other areas, display of banners, posters, etc., and serving food is permitted as per rules and regulations framed by RRA only.

   • Facilities may be restricted for some residents who have defaulted on paying maintenance dues. Please read the Maintenance dues notice attached to the respective block’s notice board for more details.

6. Pets

   • Do not take pets into restricted sports and games facilities and the swimming pool. Pets are not allowed in the clubhouse.

7. Regulations

   • Follow all regulations that apply to the use of any specific facility. Honor all guidance/rules/signboards, and instructions provided by the staff.

8. Showering

   • Do not enter the swimming pool without showering at the site.

   • Follow the guidelines mentioned near the swimming pool shower area.

9. Signage

   • Read and follow all signage in common areas very carefully.

   • Restricted areas are strictly prohibited for residents and kids. Only authorized personnel can enter the restricted areas.

10. Timings

    • Clubhouse timings would be as per clubhouse rules and regulations as would be displayed at the site.

11. Usage of Sports Areas

    • Usage of sports areas is restricted to the purpose for which they were designated, with the exception of specific guidelines from RRA for alternate use.

12. Restricted Areas for Children

    • Sports and Fitness facilities in the Clubhouse are restricted areas for kids unless supervised by an adult at all times.

    • Any damage to gym equipment by children would be charged to their ward and will be included in the maintenance bill.

1. Commercial Usage of Residential Property

   • An apartment is to be used purely for residential purposes. A resident, including a concern, firm, or company, shall not use the apartment for any other purpose. Any type of commercial activities from within an apartment, whether by employing people or not, or operating a guesthouse, PG, or service apartment (including AirBnB), with food or without food in the apartment, are banned.

   • Activities allowed in residential apartments as per government laws can be conducted on the premises, e.g., doctors, lawyers, and CAs.

   • However, individual residents conducting tuition classes for children (residing in Redwoods) in Fine Arts or for School up to PUC level is permissible, subject to prior intimation in writing to RRA and compliance with the Code of Conduct.

   • It may be noted that the violators shall also be liable under the regulations governing property taxes, and misuse of power connections or such other regulations under the law.

   • The Association reserves the right to evict any resident from a unit used as a Guest House, for reasons of any misdemeanour and/or misconduct, indecency, or for carrying on any activity detrimental to the peace and well-being of the neighboring residents and the community in general.

   • Violators would be penalized as per the penalty prescribed in Annexure-A.

1. Q: How do I dispose of liquid waste like leftover sambar, curdled milk, etc.?

   • A: Do not put out liquid waste along with any category of waste. Strain out the liquid and give out only the solid part of the food waste - in the GREEN bin. The liquid messes up the drum in which the staff collect the waste.

2. Q: How do I dispose of dog/cat poop?

   • A: Flush it. Do not wrap it in paper and keep it out as part of any waste category.

3. Q: How do I dispose of broken glass bottles, non-broken glass bottles, etc.?

   • For Broken Glass Bottles: They are of the REJECT waste category. Wrap them with paper and hand them over to the housekeeping staff in person.

   • For Non-broken Glass Bottles: They are of the DRY waste category. Keep them outside on a dry waste collection day. Ensure they are visible for separate pickup by the housekeeping staff.

4. Q: Will waste be picked up from Quarantined (COVID) homes?

   • A: Yes, waste will be picked up from quarantined homes. Keep the garbage out before the collection to avoid contact with the housekeeping staff and the family.

5. Q: How does a resident dispose of electronic items (e.g., keyboard, mouse, broken toaster, wires, etc.)?

   • A: Keep electronic items outside on a dry waste collection day. Hand over electronic waste in-person to the housekeeping staff for separate disposal.

6. Q: How to handle medical waste?

   • A: Medical waste, such as syringes, is of the REJECT waste category. Wrap it with paper and hand it over to the housekeeping staff in person for careful handling.

7. Q: How can old bulbs be recycled (CFL, LED, incandescent, tubelights)?

   • A: If not broken, these are in the DRY waste category. If broken, they fall into the REJECT category. Follow the instructions given for Question 3. Refer to the poster for details.

8. Q: Should used milk packets & (nearly empty but not quite) plastic bottles of oil be dumped in “wet” condition?

   • A: No. Empty out the liquids, wash, and dry the packet or tetra pak. Dispose of them with DRY WASTE. Refer to the poster for details.

9. Q: Should residents try to minimize (avoidable) paper and plastic when disposing of in the “reject” waste bucket?

   • A: Yes. Please minimize your REJECT waste. Ideally, a home will be able to fill the PINK bucket in a week's time. If you must line the pink bucket with paper, minimize the paper/plastic added to dispose of the waste.

10. Q: My bins are broken, the bag is torn - what should I do?

    • A: Try to use your bins and bags for as long as possible. If you need a new set, you can order from Stonesoup (1000/- for 5 kits, for you + for 4 of your neighbors too 😊)